The Implementation Specialist will manage the technical configuration and setup of automotive SaaS solutions for dealership customers. They will lead discovery sessions, ensure infrastructure readiness, and test the customer journey to ensure a successful product launch.
You will design and implement automated testing, CI/CD guardrails, and data quality controls to ensure the reliability of reporting products. Additionally, you will mentor engineers, lead root-cause analysis for incidents, and enforce engineering standards across the reporting stack.
The Customer Engagement Manager will act as a performance consultant for a portfolio of dealership clients to identify operational gaps and drive platform adoption. They are responsible for managing client relationships, tracking performance indicators, and implementing strategies to improve account health and recurring revenue.
