Manage a frontline customer support team, overseeing daily operations, staffing, and performance across a 24/7 global model. Partner with cross-functional teams to resolve escalations, improve AI automation, and maintain high quality standards for customer interactions.
Administer and optimize Salesforce architecture, data models, permissions, automations, integrations, and reporting while resolving data-quality issues and technical debt. Partner with cross-functional teams to deliver scalable solutions, strengthen governance and documentation, and improve connected processes across the business.
