MoeGo

Guide new T4 and T5 tier customers through the full onboarding process from kickoff to go-live. Conduct product walkthroughs and training sessions to drive early adoption and long-term success.

Independently manage and resolve complex customer support requests across ticketing, chat, and phone channels. Contribute to team growth by improving workflows, updating documentation, and providing informal mentorship to junior specialists.

Manage end-to-end customer support requests via ticketing, chat, and phone to resolve product issues. Collaborate with internal teams to improve workflows and create knowledge base articles for better self-service.

Lead and develop the inbound sales and onboarding teams to drive conversion, time-to-value, and long-term customer retention. Build scalable onboarding systems, manage escalations, and advocate for product improvements based on customer feedback.

You will be responsible for building an outbound sales pipeline and managing the full sales cycle for mid-market and multi-unit pet care businesses. Additionally, you will define messaging, playbooks, and strategies to scale outbound efforts effectively.

The Head of Partnerships will develop and execute a channel partnership strategy to secure exclusive alliances in the pet care industry. This role involves leading the channel ecosystem and collaborating with various teams to ensure successful partnership initiatives.

The Revenue Operations Manager will act as the architect of the growth engine by designing the data flow and tech stack to support global expansion, bridging the gap between raw data and executive strategy for Sales, Marketing, and Success teams. Key duties include owning Salesforce architecture, evaluating and integrating new technologies, building advanced automation, defining core revenue metrics, and leading revenue forecasting processes.