You will own product and platform projects end-to-end, utilizing AI agents to build, verify, and ship features. You will also participate in support rotations and contribute to the shared engineering context to improve team efficiency.
Resolve customer billing inquiries from first response through resolution, including invoice questions, plan changes, refunds, credits, cancellations, and failed payments. Maintain accurate billing records in Stripe, reconcile data across systems, troubleshoot related technical issues, and improve billing processes through documentation and appropriate automation.
