Responsible for planning and leading IT projects from ideation to completion, including managing budgets and critical path milestones. The role involves coordinating with cross-functional teams and reporting progress to senior management via KPIs and executive presentations.
Mattress Firm
2 Remote Job Openings at Mattress Firm
Monitor and evaluate agent calls and chats to ensure quality standards and policy adherence. Analyze guest feedback and diagnose performance gaps to create training content and improve overall satisfaction.
