Mako

The role focuses on onboarding new clients by writing JSON templates and adjusting PDF forms to ensure a smooth transition to the SaaS platform. Additionally, the engineer provides technical support for enterprise customers and contributes to product improvements and documentation.

The role involves ensuring post-launch clients are well supported by creating necessary documentation and acting as the first point of contact for client communication. Primary tasks include assisting with client requirements by writing JSON templates and adjusting PDF forms, and supporting clients by analyzing technical issues and bug reports.