You will act as the first point of contact for IT users, managing tickets, resolving standard technical issues, and escalating complex cases. Additionally, you will ensure high service quality by adhering to SLAs and maintaining clear, proactive communication with users.
Lead data and analytics projects from requirements gathering through delivery, working closely with stakeholders and facilitating workshops. Build and optimize reports, dashboards, data models, and automated pipelines, while integrating and transforming data from multiple sources using technologies such as Spark and PySpark.
You will lead and strategically develop the AI & Processes practice, overseeing both the team and the economic performance of the business unit. Additionally, you will advise clients on digital transformation and drive the innovation of service offerings in collaboration with sales and portfolio teams.
You will lead the infrastructure department, focusing on strategic development and the design of secure, scalable Microsoft Azure cloud architectures. Additionally, you will manage cloud migrations, automate deployments, and provide technical guidance to both clients and your internal team.
You will design, implement, and optimize secure and scalable Azure cloud architectures while supporting complex cloud migrations. Additionally, you will automate infrastructure deployments and provide technical guidance to clients and internal teams.
