Launchmetrics

The role involves driving customer engagement and revenue growth through strategic event planning, outbound outreach, and account-based marketing initiatives. You will collaborate with Sales and Customer Success teams to manage campaigns, organize workshops, and analyze performance metrics to support expansion goals.

The manager will translate product capabilities into actionable enablement materials for internal teams and clear, value-driven communications for customers. They are responsible for driving efficiency by leveraging AI and automation to streamline workflows across the product launch and customer lifecycle process.

The Customer Success Specialist will manage key client relationships, ensuring adoption, satisfaction, and retention by acting as a strategic advisor on system functions and ROI. Responsibilities include leading account reviews, gathering client feedback for product teams, anticipating issues, and identifying upsell/cross-sell opportunities.

The Customer Success Manager will manage key client relationships, ensuring adoption, satisfaction, and retention by acting as a strategic advisor on system functions and features. This role involves leading account reviews, gathering client feedback for product teams, and identifying opportunities for upsell and cross-sell.

The Customer Marketing Manager will develop and execute contact acquisition strategies within existing accounts to expand reach and identify new revenue opportunities. This role involves planning and delivering mid-funnel engagement initiatives, including physical and virtual events, and owning all customer email communications.

The Customer Marketing Executive will develop and execute strategies to engage existing customers and identify new revenue opportunities. They will also plan and deliver customer engagement initiatives and manage email communications.