Resolve first-level product and technical customer inquiries across multiple channels while utilizing AI tools to optimize workflows. Identify recurring ticket patterns to recommend product improvements and collaborate with Engineering and Product teams to enhance the customer experience.
Jimdo
8 Remote Job Openings at Jimdo
Build and scale secure REST APIs and event-driven architectures for the JimdoPay payment solution. Collaborate cross-functionally to implement payment integrations and manage relational data storage.
Design and build scalable APIs, services, and frontend features across various codebases to unblock critical projects. Collaborate with staff engineers and product teams to deliver high-quality, maintainable code using AI-assisted development tools.
Architect and build the Companion agentic AI system, including the orchestration layer, recommendation engine, and frontend experiences. You will also develop the underlying AI platform to enable other product teams to create their own AI-powered features.
Design and maintain internal support tooling and customer self-service solutions to scale the Support organization. Own Zendesk configurations and build scalable integrations between support systems, product services, and CRMs.
The Senior Product Marketing Manager will own product positioning, messaging, and go-to-market strategies to drive product adoption and market traction. This role involves cross-functional collaboration to ensure clarity and alignment across various teams.
The Paid Acquisition Manager will own and execute a multi-channel paid media strategy to drive customer acquisition and optimize budget allocation across platforms. This role involves leveraging AI tools for campaign automation and ensuring creative excellence across markets.
Design, develop, and optimize API services focusing on scalability, reliability, and performance. Collaborate with cross-functional teams to ensure seamless integration of backend solutions.