You will handle complex customer inquiries regarding billing, payments, and contracts while acting with fiduciary responsibility to ensure fair and compliant resolutions. Additionally, you will identify root causes of recurring issues and collaborate cross-functionally to improve product and service quality.
Act as a strategic advisor to leaders to align people strategies with business goals and drive organizational effectiveness. Lead the end-to-end recruitment function and manage the Talent Acquisition team to attract and develop top talent.
Design and build the core systems for Jimdo Companion, focusing on agent orchestration, recommendation engines, and scalable APIs. Develop AI-powered features and reusable platform capabilities to enable other teams to create AI-enabled products.
Lead the technical architecture and system design for the Get Discovered team to help small businesses optimize their digital presence. Mentor engineers and champion AI-first development practices to improve productivity and operational excellence.
