You will lead, coach, and mentor a team of Product Support Specialists while managing daily operations and performance metrics. Additionally, you will oversee the support queue, handle escalations, and drive process improvements using AI tools and data analysis.
The Senior Implementation Manager will lead product implementations for strategic accounts, managing the entire project lifecycle from scoping to post-implementation support. They will drive hardware and software delivery, hit project milestones, and foster strong relationships with key customer stakeholders.
You will own the end-to-end packaging, pricing, and billing strategy for Assisted Living and Memory Care solutions to maximize operator ROI. You will also partner with ML and engineering teams to define roadmaps for AI voice experiences and system performance metrics.
The Clinical Success Director manages end-to-end operator relationships, driving product adoption, ROI, and expansion revenue. They act as a strategic partner to senior living executives while mentoring team members and representing the customer voice internally.
