Customer Support Agent (REMOTE)
Manage the full customer lifecycle via phone, chat, and email to build loyalty and drive growth. Perform sales, upselling, and retention tasks while documenting customer records and resolving service issues.
Impact Brands, LLC
Remote Job Openings at Impact Brands, LLC (17)
Head of Accounting (REMOTE)
The Head of Accounting will oversee all accounting operations, including month-end closing, financial statement preparation, and the implementation of robust internal controls. They will also lead and mentor the accounting team while collaborating with finance and operations to ensure accurate financial reporting and compliance.
Payment Specialist (REMOTE)
The Payment Specialist will manage chargeback cases, analyze financial trends, and produce regular statistical and KPI reports. They will also provide exceptional customer service and maintain communication with internal teams regarding industry regulations.
Head of CRO
The Head of CRO will define and lead the experimentation strategy across the company's portfolio of brands to drive revenue growth. They will manage the end-to-end experimentation process, from hypothesis generation to analysis, while collaborating with cross-functional teams to optimize the customer journey.
Payments Team Lead (REMOTE)
Lead and mentor the payments team while managing daily operations for accounts receivable and chargeback processes. Analyze performance data to identify trends and ensure all activities comply with industry regulations and internal policies.
Outbound Sales Call Center Agent | Health and Wellness (REMOTE)
Perform high-volume outbound sales calls to identify customer needs and provide product recommendations. Maintain accurate call records in the database while building positive relationships to enhance company perception.
Payment Specialist
The Payment Specialist will handle chargeback cases, manage accounts receivable tasks, and support payment-related investigations. They will also analyze operational data to identify trends and produce regular reports to support business insights.
CRO Team Lead
Lead the experimentation team to drive the roadmap, including hypothesis generation, execution, and analysis of optimization initiatives. Monitor key performance indicators and customer behavior to identify opportunities for growth across the customer journey.
Experimentation Team Lead
Lead the experimentation team to drive the roadmap, hypothesis generation, and execution of optimization initiatives. Monitor key performance indicators and customer behavior to deliver actionable insights and improve conversion rates.
Outbound Sales Call Center Agent (REMOTE)
Perform high-volume outbound sales calls to identify customer needs and provide product recommendations. Maintain accurate call notes in the database while striving to improve customer satisfaction and build positive relationships.
Payment Specialist
The Payment Specialist will handle chargeback cases, manage accounts receivable tasks, and support payment-related investigations. They will also analyze operational data to identify trends and produce regular reports to support business insights.
Customer Success Team Lead
Oversee daily operations of the Customer Success team to ensure high service standards and customer retention. Provide guidance, coaching, and performance tracking for agents while analyzing data to improve customer satisfaction.
Customer Success Team Lead
Oversee daily operations of the Customer Success team to ensure high service standards and customer retention. Provide guidance, coaching, and performance tracking for agents while analyzing data to improve customer satisfaction.
Retail Sales Manager (US Market) (REMOTE)
The Retail Sales Manager is responsible for expanding the company's presence in the U.S. retail market by securing new partnerships and growing existing accounts. This includes managing the sales pipeline via CRM, negotiating contracts, and collaborating cross-functionally to execute product launches.
Executive Assistant to the Chief Marketing Officer (REMOTE)
The role involves managing the CMO's calendar, meetings, and travel while coordinating internal and external communications. Additionally, the assistant will support marketing project tracking and provide key performance reporting to the CMO.
Executive Assistant to the Chief Technology Officer (REMOTE)
Provide comprehensive administrative and operational support to the CTO, including meeting coordination and internal communications. Track project progress and deliverables using management tools while providing data-driven insights through reports and dashboards.
Customer Support Agent (REMOTE)
Manage customer interactions with empathy while focusing on retention and upselling to meet growth targets. Handle complex service issues and maintain accurate customer records to ensure a seamless experience.