Oversee daily operations of the Customer Success team to ensure high service standards and customer retention. Provide guidance, coaching, and performance tracking for agents while analyzing data to improve customer satisfaction.
Impact Brands, LLC
6 Remote Job Openings at Impact Brands, LLC
Oversee daily operations of the Customer Success team to ensure high service standards and customer retention. Provide guidance, coaching, and performance tracking for agents while analyzing data to improve customer satisfaction.
Retail Sales Manager (US Market) (REMOTE)
Impact Brands, LLC
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Full Time
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15 days ago
Impact Brands, LLC
The Retail Sales Manager is responsible for expanding the company's presence in the U.S. retail market by securing new partnerships and growing existing accounts. This includes managing the sales pipeline via CRM, negotiating contracts, and collaborating cross-functionally to execute product launches.
Executive Assistant to the Chief Technology Officer (REMOTE)
Impact Brands, LLC
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Full Time
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a month ago
Impact Brands, LLC
Provide comprehensive administrative and operational support to the CTO, including meeting coordination and internal communications. Track project progress and deliverables using management tools while providing data-driven insights through reports and dashboards.
Executive Assistant to the Chief Marketing Officer (REMOTE)
Impact Brands, LLC
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Full Time
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a month ago
Impact Brands, LLC
The role involves managing the CMO's calendar, meetings, and travel while coordinating internal and external communications. Additionally, the assistant will support marketing project tracking and provide key performance reporting to the CMO.
Manage customer interactions with empathy while focusing on retention and upselling to meet growth targets. Handle complex service issues and maintain accurate customer records to ensure a seamless experience.
