The Inbound Contact Center Representative will handle initial inquiries by educating clients on services, overcoming objections, and scheduling academic evaluations. They are responsible for maintaining accurate records in the call center system while meeting qualitative and quantitative service targets.
The representative will handle inbound inquiries to educate clients on services, overcome objections, and schedule student academic evaluations. They are responsible for maintaining accurate records of all interactions and meeting team service targets.
The Conference Coach supports franchisees and their staff through online training sessions and daily coaching appointments. They are responsible for maintaining accurate client records and meeting operational goals through regular progress reviews.
