Lead and scale a high-performing Customer Success team to drive retention, expansion, and operational excellence. Champion the use of AI and automation while representing the voice of the customer to influence product development and strategy.
You will design and own a cloud-native big data platform and ML infrastructure to handle high-throughput event streams and model production. You will drive the full data pipeline end-to-end while ensuring data quality, reliability, and business impact.
The Customer Success Manager will provide email marketing strategy to clients and ensure they effectively leverage the platform to drive revenue. They will also nurture customer relationships, manage onboarding, and contribute to the product roadmap based on user feedback.
You will design and own a cloud-native big data platform and ML infrastructure to support high-scale event data and model production. You will drive the full data pipeline while treating data as a product to ensure reliability, performance, and business impact.
Lead the Product, Design, and Product Marketing teams to turn long-term strategy into predictably shipped products. Establish operational rhythms, manage AI product integration, and maintain a deep connection with event marketer customers.
You will build and iterate on high-impact features while contributing to architectural decision-making and technical planning. You will also collaborate with the team to optimize system performance and solve customer-impacting problems.
