You will lead, motivate, and develop a team of customer service representatives while ensuring quality and performance targets are met. Additionally, you will manage stakeholder communication and contribute to process improvements within the daily operations.
You will be responsible for processing customer inquiries and managing administrative tasks within the back office. This includes handling invoices, updating customer data, and providing support via phone and email.
You will provide operational leadership to an outbound telesales team, focusing on achieving sales targets and maintaining high quality standards. Additionally, you will coach team members, analyze performance metrics, and implement strategies to optimize sales productivity.
Handle inbound customer service calls regarding prepaid products, tariffs, SIM cards, and top-ups. Provide technical support for basic inquiries within a professional project environment.
You will lead an outbound telesales team operationally, focusing on achieving sales targets and KPIs. Additionally, you will conduct regular coaching, feedback sessions, and call analyses to optimize team performance and quality.
Handle inbound calls regarding prepaid mobile products, tariffs, SIM cards, and basic technical inquiries. Provide professional customer support within a structured project environment.
