The Care Manager supports patients through telephonic outreach, care coordination, and ongoing health education. They are responsible for monitoring care plans, documenting in EHRs, and facilitating access to medical services.
The Care Guide will perform telephonic outreach to patients to identify and resolve practical, social, and emotional barriers to care. They will collaborate with clinical teams and community resources to improve patient outcomes and support the patient's decision-making process.
Manage inbound and outbound patient communications to gather symptoms and demographics while guiding patients through clinical triage protocols. Coordinate with providers and nursing staff to route messages, handle refill requests, and support medical documentation.
Oversee the Remote RN Triage service line, managing a team of registered nurses to ensure high-quality patient care and operational efficiency. Develop clinical policies, monitor quality assurance, and coordinate care between triage teams and healthcare providers.
The VP of Sales will develop and execute a go-to-market strategy for risk-bearing healthcare organizations while leading complex sales cycles to drive growth. They will personally manage high-value strategic accounts and partner cross-functionally to ensure alignment between sales and operational delivery.
The Senior Patient Activation Specialist handles complex patient interactions, including escalations and high-priority cases, while supporting the call center team through mentoring and quality assurance. They are responsible for overseeing appointment scheduling, insurance verification, and collaborating with clinical teams to ensure seamless care coordination.
