Guideway Care

Provide trilingual customer service support to patients via telephone, including scheduling appointments and documenting interactions in electronic medical records. Collaborate with providers to optimize patient care while adhering to HIPAA policies and call volume standards.

Conduct clinical assessments and triage oncology patients via telephone and digital platforms using evidence-based protocols. Coordinate care with providers and document all activities within electronic medical records.

The analyst will manage pricing models, contract lifecycles, and revenue protection strategies to ensure profitability and scalability. They will also handle Zoho CRM administration and perform monthly SLA calculations to monitor operational risks.

The VP of Sales will develop and execute a go-to-market strategy for risk-bearing healthcare organizations while leading complex sales cycles to drive growth. They will personally manage high-value strategic accounts and partner cross-functionally to ensure alignment between sales and operational delivery.

The Senior Patient Activation Specialist handles complex patient interactions, including escalations and high-priority cases, while supporting the call center team through mentoring and quality assurance. They are responsible for overseeing appointment scheduling, insurance verification, and collaborating with clinical teams to ensure seamless care coordination.

The Enterprise Customer Experience Manager will manage a portfolio of high-value accounts to drive strategic growth, retention, and customer satisfaction. They will collaborate cross-functionally to ensure operational excellence and identify expansion opportunities within existing enterprise clients.