The Customer Success Manager will manage a portfolio of ecommerce merchants to drive product adoption, optimize AI-powered workflows, and ensure long-term operational success. They will monitor account health, identify risk signals, and collaborate cross-functionally to resolve issues and improve customer outcomes.
The Enterprise Customer Implementation Manager will lead custom onboarding projects for high-value merchants, ensuring successful adoption of Helpdesk and AI Agent solutions. They will manage cross-functional workstreams, perform deep discovery, and drive measurable automation outcomes from pre-sales through post-launch.
The Senior Partnerships Manager will own and grow a portfolio of mid-market and enterprise-level agency partnerships to drive revenue. They will coordinate joint sales cycles and lead strategic initiatives to transform referral partners into certified service providers.
Manage a portfolio of e-commerce merchants to drive adoption and ensure customer satisfaction. Build strong relationships with key stakeholders to support customer retention and growth.
