Lead and scale the pre-sales and post-sales Solutions Engineering teams while managing the professional services P&L. Drive enterprise deal wins, oversee complex technical deployments, and productize services to ensure scalable growth.
You will build and maintain AI agents to optimize go-to-market workflows across sales, marketing, and customer success teams. This involves debugging complex automation flows, tuning prompts, and collaborating with business teams to ensure agents deliver high-quality, actionable outputs.
Manage a book of existing e-commerce accounts to drive expansion and upsell revenue through a high-velocity sales cycle. Collaborate with Customer Success and Product teams to identify growth opportunities and optimize customer outcomes.
Manage the end-to-end onboarding process for new and cross-sold customers, including configuration, training, and activation. Act as the primary liaison to drive product adoption, provide strategic guidance, and ensure measurable outcomes for the Helpdesk and AI Agent products.
The Customer Success Manager will manage a portfolio of ecommerce merchants to drive product adoption, optimize AI-powered workflows, and ensure long-term operational success. They will monitor account health, identify risk signals, and collaborate cross-functionally to resolve issues and improve customer outcomes.
The Enterprise Customer Implementation Manager will lead custom onboarding projects for high-value merchants, ensuring successful adoption of Helpdesk and AI Agent solutions. They will manage cross-functional workstreams, perform deep discovery, and drive measurable automation outcomes from pre-sales through post-launch.
Manage a portfolio of e-commerce merchants to drive adoption and ensure customer satisfaction. Build strong relationships with key stakeholders to support customer retention and growth.
