Manage the end-to-end onboarding process for new and cross-sold customers, including configuration, training, and activation. Act as the primary liaison to drive product adoption, provide strategic guidance, and ensure measurable outcomes for the Helpdesk and AI Agent products.
The Customer Success Manager will manage a portfolio of ecommerce merchants to drive product adoption, optimize AI-powered workflows, and ensure long-term operational success. They will monitor account health, identify risk signals, and collaborate cross-functionally to resolve issues and improve customer outcomes.
The Enterprise Customer Implementation Manager will lead custom onboarding projects for high-value merchants, ensuring successful adoption of Helpdesk and AI Agent solutions. They will manage cross-functional workstreams, perform deep discovery, and drive measurable automation outcomes from pre-sales through post-launch.
The Senior Partnerships Manager will own and grow a portfolio of mid-market and enterprise-level agency partnerships to drive revenue. They will coordinate joint sales cycles and lead strategic initiatives to transform referral partners into certified service providers.
Manage a portfolio of e-commerce merchants to drive adoption and ensure customer satisfaction. Build strong relationships with key stakeholders to support customer retention and growth.
