You will serve as the first point of contact for application questions and incidents, providing support via phone, email, and ticketing systems. Additionally, you will document requests, troubleshoot access issues, and assist users with Salesforce navigation during a major system rollout.
The agent will handle a high volume of inbound calls from Medi-Cal members and providers to address inquiries and resolve concerns. They are responsible for documenting interactions, navigating multiple systems, and adhering to strict performance and quality standards.
Lead and support a remote team of 20-25 call center agents to ensure high-quality member service and productivity. Monitor performance metrics, provide regular coaching, and coordinate daily staffing to meet operational goals.
Join a talent network to be considered for various IT roles across public and private sector clients. Provide technical expertise in domains such as software development, cybersecurity, and systems administration.
Join a talent network to be considered for various IT roles across public and private sector clients. Support essential government programs and technology initiatives across eight core IT domains.
Join a talent network to be considered for various IT roles across public and private sector clients. Support essential government programs and technology initiatives across multiple technical domains.
Join a talent network to be considered for various IT roles across public and private sector clients. The network connects veterans and military spouses with opportunities in software, security, cloud, and data domains.
The role involves joining a talent network to connect with various IT opportunities across public and private sector clients. Candidates will leverage their technical skills to support government programs and technology initiatives.
The role involves joining a talent network to connect with various IT opportunities across public and private sector clients. Candidates will support essential government programs and technology initiatives through their technical expertise.
