Coordinate and support learning and development, employee engagement, corporate communications, global events, and People team projects, including performance, recognition, and rewards processes. Maintain HR records and systems, support employee lifecycle activities, ensure compliance, and improve People team processes using appropriate tools and data.
You will support the engineering team by troubleshooting technical client issues, managing support tickets, and escalating complex problems. Additionally, you will assist in maintaining production servers and contributing to front-end and back-end development projects.
The Client Support Associate manages support requests via email, phone, and chat while troubleshooting issues for the FiscalNote platform. They also maintain the knowledge base, interface with product teams, and report on user interaction data to ensure high customer satisfaction.
You will build and maintain scalable dbt models to support analytics across finance, product, sales, and customer success departments. Additionally, you will create dashboards in Metabase and conduct ad-hoc analysis to drive informed business decision-making.
The analyst will direct and quality-control AI-assisted monitoring of EU policy to ensure accuracy for clients. They will also collect and analyze data to calibrate FiscalNote's digital tools while producing insightful reports and briefings.
The Account Executive is responsible for building, managing, and closing deals within the sales pipeline to meet business quotas. They act as strategic partners to new customers, identifying pain points and providing innovative, data-driven solutions.
