Coordinate and support learning and development, employee engagement, corporate communications, global events, and People team projects, including performance, recognition, and rewards processes. Maintain HR records and systems, support employee lifecycle activities, ensure compliance, and improve People team processes using appropriate tools and data.
You will support the engineering team by troubleshooting technical client issues, managing support tickets, and escalating complex problems. Additionally, you will assist in maintaining production servers and contributing to front-end and back-end development projects.
The Client Support Associate manages support requests via email, phone, and chat while troubleshooting issues for the FiscalNote platform. They also maintain the knowledge base, interface with product teams, and report on user interaction data to ensure high customer satisfaction.
