The Director of Product Management provides strategic leadership for banking technology platforms and serves as the Product Owner within an Agile team. This role translates business strategy into technical execution while ensuring solutions deliver measurable business value through cross-functional collaboration.
The role is responsible for driving direct sales and growing business by sourcing new contractor relationships within the home improvement lending sector. Responsibilities include developing a proactive pipeline, creating innovative pitches, and collaborating with internal teams to ensure seamless partner onboarding.
The role involves managing instant issuance team functions, providing hardware and audit support, and resolving technical errors for partners. It also requires accurate data entry, reporting, and handling inbound and outbound communications with internal and external groups.
The specialist will handle inbound fraud phone calls to assist customers with debit and credit card disputes while maintaining high quality and productivity standards. They are responsible for accurately documenting case files and adhering to federal regulations and bank policies.
Manage external sales efforts with farm equipment and irrigation dealerships and agricultural growers within a designated territory. Develop customized financing structures and maintain strong customer relationships to drive revenue growth and market share.
