The Client Advisor is responsible for cultivating and maintaining long-term relationships with clients to drive sales and procurement through personalized consultations. They will curate bespoke product selections and collaborate with internal teams to ensure a seamless luxury experience.
The Product Owner will independently lead complex, cross-functional initiatives from problem discovery through implementation and measurement. They are responsible for shaping integrated solutions across systems, vendors, and processes while aligning senior stakeholders.
The Senior UX Designer will own and execute the end-to-end optimization of digital customer experiences across websites and mobile apps. Responsibilities include designing user flows, conducting usability testing, managing the Shopify optimization backlog, and analyzing performance data to drive business impact.
The Process & Strategy Analyst II helps teams define and execute complex initiatives by managing workstreams, dependencies, and measurable outcomes. They facilitate planning cycles, develop decision materials, and identify operational friction to improve business processes.
The Practice Leader will investigate complex customer and business problems to design and implement practical future-state solutions. They are also responsible for managing, coaching, and developing a team of individual contributors while leading initiatives from discovery through launch.
The Process & Strategy Analyst I provides structured analysis, documentation, and implementation support to improve processes, systems, and customer outcomes. Responsibilities include mapping current-state workflows, conducting root-cause analysis, and developing functional requirements to support future-state design.
Lead and mentor a team of Client Concierges to deliver exceptional luxury service across multiple communication channels. Monitor performance metrics and implement training programs to optimize the customer experience and drive client retention.
