FASHIONPHILE

The CX Analyst will build and manage the Voice of the Customer infrastructure, including survey methodology, sampling strategies, and focus group programs. They will also analyze customer interaction data to produce executive-ready reports that drive decision-making across various departments.

Lead and mentor a team of Client Concierges to deliver exceptional luxury service across multiple communication channels. Monitor performance metrics and implement training programs to optimize the customer experience and drive client retention.

Deliver premium, personalized support to luxury resale clients via phone, chat, and email to resolve complex inquiries. Act as a brand ambassador by providing expert product advice and managing client retention initiatives.

Deliver premium, personalized support to luxury resale clients via phone, chat, and email while handling complex inquiries and de-escalating issues. Act as a brand ambassador by providing expert product advice and supporting client retention initiatives.