Family Services of the Merrimack Valley·Part Time·5 days ago
United States$23.5 - $26 per hour2-5 yrs expOthers
The Lifeline Supervisor oversees a team of call takers to ensure effective crisis services, monitoring calls for quality assurance and safety compliance. They provide direct support, de-escalation guidance, and performance feedback while maintaining smooth operational flow during shifts.
Family Services of the Merrimack Valley·Part Time·a month ago
United States$21 - $23.5 per hour0-2 yrs expOthers
Answer calls to a 24/7 suicide and crisis lifeline, provide compassionate emotional support, assess caller safety, and respond according to risk level and established protocols. Share resources and follow-up support, protect confidentiality, document call data, and collaborate with supervisors and Lifeline staff.