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Family Services of the Merrimack Valley

Remote Job Openings at Family Services of the Merrimack Valley (2)

Lifeline Supervisor (MUST RESIDE IN MA)

United States $23.5 - $26 per hour 2-5 yrs exp Others

The Lifeline Supervisor oversees a team of call takers to ensure effective crisis services, monitoring calls for quality assurance and safety compliance. They provide direct support, de-escalation guidance, and performance feedback while maintaining smooth operational flow during shifts.

Lifeline Associate Call Taker (MUST RESIDE IN MA)

United States $21 - $23.5 per hour 0-2 yrs exp Others

Answer calls to a 24/7 suicide and crisis lifeline, provide compassionate emotional support, assess caller safety, and respond according to risk level and established protocols. Share resources and follow-up support, protect confidentiality, document call data, and collaborate with supervisors and Lifeline staff.