The role involves proactive daily monitoring and evaluation of risk metrics across all product areas while collaborating on project management and process automation. You will also develop, implement, and maintain risk models such as margin/leverage models, VaR, and stress testing.
The Customer Experience Manager will champion service excellence and act as the voice of the customer to drive satisfaction and loyalty. They will lead cross-functional initiatives, manage escalations, and analyze feedback to improve key customer touchpoints.
Lead and mentor a team of client service associates to ensure high-performance and consistent service delivery across all time zones. Define service standards and oversee daily operations to ensure cases are handled correctly and SLAs are met.
Manage relationships with high-net-worth individuals and institutional clients while identifying new business opportunities to expand the sales pipeline. Coordinate with internal technical and operational teams to resolve trade-related issues and implement strategic growth plans.
Build and manage EXANTE's principal trading book across multiple asset classes to generate P&L through liquidity provision and hedging. Coordinate with risk, operations, and other trading desks to ensure regulatory compliance and efficient inventory management.
Drive the commercial performance of the wealth segment client book through pricing, segmentation, and cost optimization. The role holds full P&L responsibility and involves collaborating cross-functionally to enhance customer lifetime value and reduce churn.
