Every.io

The Onboarding Specialist serves as the primary point of contact for new customers, guiding them through the setup of payroll, bookkeeping, and tax products. They are responsible for managing the full contract process, coordinating internal team tasks, and ensuring a seamless go-live experience.

The role involves managing technical customer accounts and onboarding while driving product improvements through feedback analysis. Over time, the focus will shift from customer success to product design and automation.