The IT Manager will lead the internal IT support function, acting as a hands-on player-coach to resolve technical issues and manage service delivery. They are responsible for overseeing information security, regulatory compliance, asset management, and the integration of innovative AI-driven solutions.
Manage inbound and outbound calls for vulnerable customers to establish affordable repayment plans and reduce account delinquency. Ensure all customer interactions comply with FCA regulations while maintaining accurate records and achieving quality assurance metrics.
Manage inbound and outbound calls to assist customers with account arrears and negotiate affordable repayment plans. Maintain accurate records of customer interactions while ensuring compliance with regulatory standards and internal KPIs.
