Serve as the first point of contact for US customers to troubleshoot and resolve technical issues using Jira. Maintain ticket hygiene, coordinate with global support teams, and contribute to the internal knowledge base.
Eventus
3 Remote Job Openings at Eventus
The role involves owning complex escalated customer tickets from root cause investigation through to resolution. It also requires monitoring production systems and partnering with Engineering and Infrastructure teams to fix platform issues.
The Customer Success Manager acts as a strategic partner to clients to drive adoption and maximize value from the Validus platform. Key duties include managing client relationships, conducting business reviews, and collaborating with internal teams to resolve issues and drive product improvements.
