The Intake Agent serves as the primary point of contact for potential disability clients, conducting consultations and application processes via phone. They are responsible for accurately entering data into systems while maintaining client confidentiality and adhering to specific scripts.
The Intake Specialist serves as the primary point of contact for potential clients, managing inbound and outbound calls to determine eligibility for disability benefits. They are responsible for accurately entering client data into the consultation system while maintaining confidentiality and providing high-quality customer service.
The Intake Specialist serves as the primary point of contact for potential clients, managing inbound and outbound calls to determine eligibility for disability benefits. They are responsible for accurately entering data into the consultation system while maintaining professional communication and client confidentiality.
The Case Manager implements strategies for veteran client cases and serves as the primary point of contact. They manage client files, ensure regulatory compliance with VA standards, and maintain positive relationships through various communication channels.
The Case Manager implements strategies for veteran client cases and serves as the primary point of contact. They are responsible for managing client files, ensuring regulatory compliance, and maintaining positive relationships with clients and VA personnel.
The Associate Advocate assists the Senior Advocate in the strategic direction of the department and provides technical legal support. Responsibilities include drafting legal arguments, reviewing case files, and preparing clients for Compensation and Pension examinations.
The representative will interact with customers via phone and email to address inquiries, resolve complaints, and provide information on services. They are responsible for accurately entering customer data and maintaining detailed records of all interactions.
