The Loan Operations Manager leads the team and systems powering loan operations, ensuring accurate execution across the full loan lifecycle. They are responsible for process optimization, team performance, risk mitigation, and driving scalable improvements through data-driven insights.
Manage revenue project lifecycles and CRM enhancements while governing the sales process and deal accuracy in Salesforce. Oversee the revenue tech stack and provide critical data analytics and reporting for executive leadership.
Oversee the entire customer lifecycle for Standard SMB accounts, from onboarding and training to renewal and growth. Act as the primary point of contact to ensure product adoption, account health, and operational efficiency.
Handle omnichannel customer inquiries across email, chat, and voice to resolve issues and reduce future contacts through proactive education. Support multiple Esusu products while identifying cross-sell opportunities and providing feedback on training and product gaps.
The Account Executive will prospect and close senior-level executives at multi-family and single-family real estate firms to drive business growth. They are responsible for managing the sales pipeline in Salesforce and collaborating cross-functionally to execute the go-to-market strategy.
The IT Manager will execute the IT roadmap defined with the VP of IT and Security, owning service delivery, endpoint and identity management, and vendor management for daily IT operations. This role also involves partnering closely with Information Security and Risk teams to support compliance and growth objectives.
The General Manager will own the end-to-end consumer business, including vision, strategy, execution, and performance. This role involves leading consumer-facing products and driving growth while balancing compliance and risk.
