Manage end-to-end customer onboarding projects for an AI-powered communication platform, including configuration and integration with financial systems. Deliver customer training and advocate for user needs to drive product improvements.
Eltropy Inc.
19 Remote Job Openings at Eltropy Inc.
Manage a portfolio of 50 mid-size community financial institutions to ensure maximum product value and customer satisfaction. Drive retention and revenue growth through strategic business reviews, success plans, and identifying upsell opportunities.
Drive growth by generating new business and expanding existing enterprise accounts within the U.S. East Coast region. Manage executive-level relationships and secure large contracts with credit unions and community banks.
Design and manage secure, scalable cloud infrastructure on GCP and maintain production-grade Kubernetes clusters. Develop automated CI/CD pipelines and implement infrastructure-as-code to ensure reliable software delivery.
Lead end-to-end SaaS product implementation and onboarding projects for financial services customers to ensure successful adoption. Collaborate cross-functionally to align project goals and identify opportunities to scale professional services processes.
The specialist will analyze post-launch conversation data to optimize AI voice and chat solutions for better intent recognition and user experience. They will collaborate with cross-functional teams to deploy updates and monitor key performance metrics for 18-20 customers.
The Customer Success Manager will serve as a strategic advisor for a portfolio of high-impact financial institution accounts, driving retention, growth, and product adoption. They will manage complex onboarding projects, conduct strategic business reviews, and advocate for customer needs internally to influence product development.
The Customer Success Manager will manage a portfolio of 50 mid-size financial institution customers to ensure maximum product value and satisfaction. They are responsible for driving retention, identifying expansion opportunities, and advocating for customer needs internally.
The Senior Product Manager will lead the evolution of the unified telephony platform by integrating Office Phone and Contact Center systems into a single, AI-powered solution. They are responsible for defining product strategy, managing the roadmap, and collaborating with engineering to ensure scalability and high performance.
The role involves owning the execution and delivery of one or more AI product lines, ensuring alignment with business goals and customer expectations while collaborating with cross-functional teams from concept to launch. Key duties include optimizing AI product workflows, driving data-informed decisions, and serving as the main point of contact for stakeholders regarding product roadmaps and challenges.
The Senior Product Manager will own the strategy and execution for Eltropy’s integrations platform, focusing on enabling seamless connections for partners and financial institutions. This role is critical for scaling the developer platform and integration capabilities with various financial and digital systems.
Customer Success Manager, Tier 1 (South Central)
Eltropy Inc.
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Full Time
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2 months ago
Eltropy Inc.
The Customer Success Manager will serve as the trusted strategic advisor for approximately 20 high-impact financial institution accounts, focusing on fostering executive relationships and ensuring customers achieve desired outcomes and clear ROI. Key duties include developing success plans, proactively mitigating churn risks, identifying expansion opportunities, and managing complex Tier-1 onboarding projects.
The Tech Lead will design, configure, and deploy CCaaS and UCaaS solutions, integrating Eltropy's AI products with client telephony systems like SIP trunks and IVR platforms. This role involves partnering with onboarding managers to execute technical onboarding, including network assessments and go-live support, while also troubleshooting infrastructure issues.
The Senior Backend Engineer will be responsible for designing, developing, and maintaining backend systems and APIs to support application functionality while collaborating with cross-functional teams. Key duties include writing clean, scalable code, performing code reviews, optimizing system performance, and troubleshooting production issues.
The Engineering Manager will lead a team of backend and frontend engineers, staying hands-on by writing and reviewing production code, guiding architecture decisions, and coaching the team to deliver excellence in building the integration layer connecting modern cloud APIs with legacy banking platforms. Key duties involve championing the customer experience, ensuring system reliability and performance, and leveraging AI tools to augment the Software Development Life Cycle (SDLC).
The Senior Frontend Engineer will be responsible for developing and maintaining scalable, high-performance user interfaces for a communication platform using React JS, TypeScript, and related technologies. This role involves collaborating with cross-functional teams, optimizing performance, reviewing code, mentoring peers, and staying updated on frontend trends.
The Onboarding Manager will guide financial institutions through the implementation and adoption of an AI-powered communication platform, managing customer onboarding projects end-to-end, configuring SaaS solutions, and implementing integrations with core financial systems. Responsibilities also include creating and delivering customer training materials and advocating for customer needs internally.
The Lead VoIP Engineer will be responsible for designing and building high-performance modules within the Voice platform, focusing on the core telephony stack including signaling, media processing, and NAT traversal. Key tasks involve implementing core voice capabilities using specific technologies, optimizing SIP call routing, and managing configurations for scalability.
This cross-functional role focuses on improving the performance of AI Voice and Chat solutions by analyzing conversation data to identify areas for improvement. Key tasks include implementing optimizations, conducting A/B testing, and monitoring AI health metrics while collaborating with product and AI teams.
