Build and scale the enablement function by developing training programs and content for Customer Success teams and customers. Manage the learning management platform and align training delivery with the product release lifecycle.
Eltropy Inc.
17 Remote Job Openings at Eltropy Inc.
The Senior Deal Desk Analyst is responsible for structuring, reviewing, and executing deals to ensure they are scalable, compliant, and aligned with pricing strategies. This role involves partnering with Sales, Finance, and Legal teams to manage complex contracts and optimize deal velocity through process improvements.
Engineering Manager – Unified Telephony Platform
Eltropy Inc.
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Full Time
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a month ago
Eltropy Inc.
Lead the design and scaling of a cloud-native Unified Telephony Platform integrating Office Phone and CCaaS capabilities. Manage a team of engineers while remaining hands-on with architecture, code reviews, and the implementation of carrier-grade communication systems.
Manage the GRC program by overseeing third-party audits, performing risk assessments, and maintaining security policies. Support business teams with customer security questionnaires and vendor assurance to ensure a strong security posture.
Manage a portfolio of approximately 20 high-impact financial institution accounts to drive retention, growth, and overall satisfaction. Serve as a strategic advisor to executive stakeholders while coordinating onboarding and product adoption for AI-powered communications.
Customer Success Manager, Tier 2 (South Central)
Eltropy Inc.
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Full Time
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a month ago
Eltropy Inc.
Manage a portfolio of 50 mid-size community financial institutions to ensure maximum product value and customer satisfaction. Drive retention and revenue growth through strategic business reviews, success plans, and identifying upsell opportunities.
Drive growth by generating new business and expanding existing enterprise accounts within the U.S. East Coast region. Manage executive-level relationships and secure large contracts with credit unions and community banks.
Lead end-to-end SaaS product implementation and onboarding projects for financial services customers to ensure successful adoption. Collaborate cross-functionally to align project goals and identify opportunities to scale professional services processes.
The specialist will analyze post-launch conversation data to optimize AI voice and chat solutions for better intent recognition and user experience. They will collaborate with cross-functional teams to deploy updates and monitor key performance metrics for 18-20 customers.
The Customer Success Manager will manage a portfolio of 50 mid-size financial institution customers to ensure maximum product value and satisfaction. They are responsible for driving retention, identifying expansion opportunities, and advocating for customer needs internally.
The Senior Product Manager will lead the evolution of the unified telephony platform by integrating Office Phone and Contact Center systems into a single, AI-powered solution. They are responsible for defining product strategy, managing the roadmap, and collaborating with engineering to ensure scalability and high performance.
The Senior Product Manager will own the strategy and execution for Eltropy’s integrations platform, focusing on enabling seamless connections for partners and financial institutions. This role is critical for scaling the developer platform and integration capabilities with various financial and digital systems.
The Senior Backend Engineer will be responsible for designing, developing, and maintaining backend systems and APIs to support application functionality while collaborating with cross-functional teams. Key duties include writing clean, scalable code, performing code reviews, optimizing system performance, and troubleshooting production issues.
The Engineering Manager will lead a team of backend and frontend engineers, staying hands-on by writing and reviewing production code, guiding architecture decisions, and coaching the team to deliver excellence in building the integration layer connecting modern cloud APIs with legacy banking platforms. Key duties involve championing the customer experience, ensuring system reliability and performance, and leveraging AI tools to augment the Software Development Life Cycle (SDLC).
The Senior Frontend Engineer will be responsible for developing and maintaining scalable, high-performance user interfaces for a communication platform using React JS, TypeScript, and related technologies. This role involves collaborating with cross-functional teams, optimizing performance, reviewing code, mentoring peers, and staying updated on frontend trends.
The Lead VoIP Engineer will be responsible for designing and building high-performance modules within the Voice platform, focusing on the core telephony stack including signaling, media processing, and NAT traversal. Key tasks involve implementing core voice capabilities using specific technologies, optimizing SIP call routing, and managing configurations for scalability.
This cross-functional role focuses on improving the performance of AI Voice and Chat solutions by analyzing conversation data to identify areas for improvement. Key tasks include implementing optimizations, conducting A/B testing, and monitoring AI health metrics while collaborating with product and AI teams.
