The Customer Success Manager will manage a portfolio of 50 mid-size financial institution customers, acting as their primary point of contact to drive product value and retention. They are responsible for executing success plans, conducting strategic business reviews, and identifying opportunities for revenue growth through upsells.
The Customer Success Manager will manage a portfolio of 50 mid-size financial institutions, ensuring they derive maximum value from the AI communications platform. Responsibilities include driving product adoption, managing the onboarding process, and identifying opportunities for revenue growth through upsells.
The Customer Success Manager will serve as the primary point of contact for 50 mid-size financial institution customers, driving product adoption, retention, and revenue growth. They will conduct strategic business reviews and advocate for customer needs internally to influence product development.
The SRE Manager will lead and mentor a distributed team of engineers to ensure the reliability, scalability, and operational maturity of the SaaS platform. Responsibilities include overseeing incident management, defining SRE principles, and partnering with engineering leadership to align infrastructure goals.
Develop and maintain scalable, high-performance user interfaces for a communication platform using React JS and TypeScript. Collaborate with cross-functional teams to deliver features while ensuring code quality, performance optimization, and effective troubleshooting.
Design, develop, and maintain scalable backend systems and APIs while collaborating with cross-functional teams. Ensure code quality through reviews, troubleshoot production issues, and optimize system performance within an AWS environment.
The Customer Success Manager will serve as a strategic advisor for a portfolio of high-impact financial institution accounts to drive retention, growth, and product adoption. They will manage complex onboarding projects, develop success plans, and advocate for customer needs internally to influence product development.
The Customer Success Manager will serve as a strategic advisor for a portfolio of high-impact financial institution accounts, driving retention, growth, and product adoption. They will manage complex onboarding projects and advocate for customer needs internally to influence product development and service delivery.
Design, develop, and maintain backend systems for a payments team while collaborating with cross-functional partners. Ensure high standards for scalability, security, and performance while contributing to SDLC process improvements.
The Solutions Engineer will provide technical expertise for pre-sales activities, including product demonstrations and solution designs for credit union customers. They will also collaborate with internal teams and partners to ensure successful project delivery and integration of the SaaS platform.
Drive growth by generating new business and expanding existing enterprise accounts within the U.S. East Coast region. Manage executive-level relationships and secure large contracts with credit unions and community banks.
The Senior Product Manager will own the strategy and execution for Eltropy’s integrations platform, focusing on enabling seamless connections for partners and financial institutions. This role is critical for scaling the developer platform and integration capabilities with various financial and digital systems.
