You will lead the post-sale customer relationship to ensure adoption, retention, and satisfaction while acting as a customer advocate within the company. You will also manage the onboarding journey, deliver training, and collaborate with internal teams to influence product development.
You will develop the client SDK and contribute to the migration of core server technology using Rust. You will also work closely with the open-source community to ensure the platform remains fast, reliable, and user-friendly.
You will lead the product development lifecycle for Element Call, driving the roadmap from ideation to launch while collaborating with cross-functional teams. Additionally, you will champion the use of AI and LLM-powered tools to accelerate delivery and ensure the product meets the needs of security-sensitive public sector customers.
