The KYC Specialist will perform user onboarding, verify documentation, and monitor account activity to identify fraudulent behavior. They will also handle customer inquiries regarding compliance matters and collaborate with internal teams to improve internal processes.
The Customer Support Specialist will respond to user inquiries via live chat and email while ensuring a positive and professional customer experience. They will also collaborate with the team to resolve queries efficiently and monitor platform activity to maintain security.
You will resolve issues raised by buyers and sellers, including fraud reports, disputes, and post-purchase inquiries. Additionally, you will collaborate across departments to ensure fair outcomes and maintain high-quality customer experiences.
