EBSCO Industries Inc

The role owns the end-to-end workforce management function, including building forecasting models and designing schedules to match capacity with demand. It also involves real-time intraday monitoring and performance analytics to ensure optimal agent deployment across voice and chat channels.

The role focuses on building and maintaining GIS data workflows to acquire, clean, and transform geospatial datasets. It involves ensuring data quality and reliability to support product engineering, analytics, and machine learning workflows.