Lead contact center agents and oversee daily operations to meet service and customer satisfaction targets, providing guidance on complex customer issues. Improve processes, develop staff training, analyze performance, support hiring and onboarding, and ensure projects and non-call tasks are completed on time.
The Principal Data Platform Engineer is responsible for the architecture, reliability, and evolution of the enterprise data platform and master data management systems. This role provides technical leadership to the data engineering team while partnering with stakeholders to define data strategy and AI enablement.
The IT Manager oversees integration and application development teams, focusing on ERP, merchandising, and product development systems. This role acts as a strategic partner to business leaders to translate complex requirements into technical roadmaps and ensures system delivery expectations are met.
