The Seasonal Contact Center Lead will oversee daily operations, motivate the team, and ensure service levels are exceeded. They will also assist with project management, hiring, cost optimization, and quality assurance.
Provide world-class customer service by answering incoming calls and assisting with product inquiries, orders, and promotions. Resolve customer issues such as defective items or shipping concerns while maintaining accurate records and meeting performance metrics.
The Senior Digital Engineer will design, develop, and maintain progressive web applications while contributing to both front-end and back-end development. They will collaborate with cross-functional teams to ship new features and ensure software robustness through unit testing and performance optimization.
The IT Manager oversees integration and application development teams, focusing on ERP, merchandising, and product development systems. This role acts as a strategic partner to business leaders to translate complex requirements into technical roadmaps and ensures system delivery expectations are met.
