You will handle inbound calls from customers to resolve concerns, complaints, and issues while providing guidance. You are responsible for building rapport, taking ownership of customer situations, and ensuring fair outcomes in line with regulatory requirements.
You will act as a remote outbound sales advisor, contacting customers to offer insurance protection plans for their household electrical items. Your role involves addressing customer inquiries, building trust, and ensuring the best possible outcomes while adhering to regulatory requirements.
The Customer Sales Advisor will be responsible for conducting outbound sales calls to prospective customers. They will focus on meeting sales targets and providing excellent service to potential clients.
The Head of First Line Controls will ensure that customer, sales, and service functions operate in full compliance with regulatory requirements and internal standards across the EU. They will lead a team of approximately 15 employees to develop scalable control frameworks, manage risk and audit actions, and oversee vendor contracts.
