You will own the reliability, scalability, and security of the Azure environment while leading the transition to fully automated, Terraform-managed infrastructure. Additionally, you will modernize on-premises Windows components and integrate them with cloud systems while mentoring the team on engineering best practices.
Lead the SMB Customer Success motion to drive Gross Revenue Retention of 85%+ through scaled adoption and retention programs. Manage a team of specialists to execute proactive engagement playbooks and a rigorous win-back engine for churned customers.
