The analyst will provide independent 2nd line assurance over customer journeys within the Motor Finance Commissions programme. Responsibilities include performing statistically significant sample testing and risk-based assessments to ensure accuracy, fairness, and compliance.
Lead a team of 2nd Line Customer Outcomes testers to provide independent assurance across the Motor Finance Commissions programme. Oversee the delivery of the QA testing plan and ensure the consistent application of the testing methodology.
You will be responsible for designing, building, and maintaining custom software solutions using React.js and Node.js. The role involves collaborating with cross-functional teams to translate business requirements into scalable technical solutions.
Handle inbound customer calls professionally to address and resolve banking complaints. Document all interactions accurately while maintaining compliance with regulatory and internal standards.
Develop, maintain, and enhance RPG applications on IBM iSeries platforms for a financial services client. Collaborate with stakeholders to resolve technical issues and integrate legacy applications with other systems.
Support corporate customers through software deployments, migrations, and identity projects to maximize software investment value. Coordinate between internal teams and customer IT departments to ensure successful technology adoption and risk reduction.
Lead and manage a strategic alliance with a low-code technology vendor to drive growth and business development. Focus on generating a 'sell with' pipeline within the mid-market client base through proactive networking and stakeholder engagement.
The role involves managing and resolving customer complaints within a banking environment. The handler will ensure fair outcomes and compliance with banking regulations.
Take ownership of a partially developed Accounts Receivable automation solution and drive it to completion. This includes developing new code, transitioning the solution to the cloud, and managing UAT and handover processes.
The developer will enhance an existing automation solution by implementing SharePoint access and migrating the solution to the UiPath cloud. They will also provide UAT support and hypercare to ensure a smooth handover to the client's IT team.
