Quality Assurance Analyst

This is a remote position.

Quality Assurance Analyst

Start Date: 28th September 2026 - 6 Month Contract

Rate: Competitive Inside IR35

Role Purpose:

Provide independent 2nd line assurance over end to end customer journeys/outcomes across the Motor Finance Commissions programme, using a combination of Statistically Significant Sample and targeted risk-based testing.

Key Responsibilities:

• Follow a defined framework and scorecard to undertake e2e customer journey testing, from initial contact through assessment, decision, redress and final communication.
  
• Complete regular SSS testing to provide a representative view of accuracy, consistency and fairness of customer outcomes.
  
• Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers, exceptions, objections/reassessments, high-value redress and nil-redress outcomes.
  
• Document errors, customer detriment, control weakness and systemic themes as identified, looking to carry out elements of Root Cause Analysis.
  

Experience:

• Financial Service QA/QC, outcomes testing, compliance monitoring or assurance experience.
  
• Strong understanding of customer journeys, complaints/redress.
  
• Ability to apply judgement and assess fair customer outcomes, rather than simply process adherence
  
• Strong analytical and decision making skills.