The Senior Manager, Quality will own the measurement and management of care quality by defining standards and instrumenting measurement systems across the organization. They will collaborate with Product and Tech teams to embed quality into workflows and provide actionable insights through data reporting.
The Head of Operations will own the company's entire operating engine, including clinical operations, RCM, sales, and the patient experience. They are responsible for driving healthy unit economics, gross margin, and growth targets through hands-on execution and AI integration.
Own the end-to-end activation and conversion funnel from landing page to the first advocate intro call. Execute a high-velocity experimentation program to optimize booking rates, reduce no-shows, and build referral motions.
Lead the end-to-end B2B sales cycle to secure contracts with health systems, IDNs, and regional provider groups. Collaborate with founders to build a repeatable sales playbook and define the enterprise go-to-market strategy.
Lead the strategy and execution of paid social campaigns across Meta and other emerging channels to drive high-intent patient acquisition. Manage the full funnel from creative briefing and budget pacing to measurement and long-term business value optimization.
Manage Dearest Care's presence across social media and review platforms to build trust and respond to patient feedback with empathy. Triage sensitive issues to internal teams and translate community trends into actionable insights for product and operational improvement.
