CyberNut

Own the end-to-end product direction for security capabilities, including threat triage, compromised-account detection, and email security gateways. Use AI prototyping tools to build interactive models and collaborate with engineering and design to ship production-ready features.

Own the end-to-end human experience for students and staff within school districts, driving the product roadmap and company outcomes. Use AI tools to build high-fidelity interactive prototypes and lead customer discovery to ensure high adoption rates.

The Technical Support Engineer will own Tier 1 support across all incoming channels, independently diagnosing and resolving technical issues for school IT administrators regarding platform functionality, email delivery, and add-on errors. This role involves guiding customers through setup, escalating confirmed bugs with thorough documentation, and contributing to the internal knowledge base.