Support customers across multiple brands by phone, email, web forms, and live chat, helping with orders, product and pattern questions, shipping, payments, and returns. Document and resolve customer issues using internal systems, communicate clearly and accurately, and collaborate with teammates and other departments.
The Senior Director of Finance will lead financial planning, analysis, and reporting processes across a multi-brand portfolio. They will partner with the executive team and PE sponsors to drive strategic decision-making, capital allocation, and corporate growth initiatives.
