Train clients to use KeyStone through customized onsite and remote instruction, coaching, and support. Help design and maintain training programs and materials, coordinate client training schedules and project deadlines, and share client feedback and student development needs with management.
The Client Services Specialist manages Help Desk tickets and provides support for incoming client calls regarding the core system. They act as a subject matter expert for card networks and ATMs while assisting clients with system releases and functionality demonstrations.
The Card Analyst is responsible for preparing clients for Keystone implementation through card product planning, database configuration, and data conversion. They act as a liaison between the Card Services and Development departments to ensure client needs are met through effective interface testing and troubleshooting.
The Professional Services Consultant leads and documents specialized engagements for post-conversion clients while providing technical assistance and training. They act as the primary liaison to ensure client needs are met through effective communication and project management.
The Hardware Specialist I performs complex professional work involving the installation, support, and maintenance of computer hardware, software, and network systems. They are responsible for server management, troubleshooting, and providing technical support to both internal staff and clients.
