The agent will handle inbound and outbound calls to educate customers on health insurance products, benefits, and enrollment options. They are responsible for accurately documenting interactions and guiding customers through the application process while maintaining compliance with state regulations.
The representative will handle inbound and outbound customer communications via phone, email, and live chat in both English and Spanish. They are responsible for resolving customer inquiries, documenting interactions accurately, and maintaining a professional, solution-focused demeanor.
The representative will manage inbound and outbound customer interactions via phone, email, and live chat to resolve inquiries. They are also responsible for documenting account details accurately and escalating priority issues when necessary.
