Lead complex customer-specific projects through planning and delivery, coordinating resources and stakeholders while managing scope, milestones, risks, and issue resolution. Communicate project progress and outcomes to customers and senior leadership, support backlog prioritization, and promote transparency and continuous improvement.
Lead customer-facing technical engagements from discovery, demonstrations, and proofs of concept through solution architecture, implementation, and delivery. Define and document technical requirements and architectures, manage escalations and delivery priorities, and collaborate with Sales, Product, Engineering, and Operations teams to support customer success.
