CompassX Group

Manage and optimize Webex Contact Center configurations, including complex call routing and IVR logic. Oversee PSTN connectivity, carrier relationships, and the end-to-end phone number porting lifecycle.

Serve as a Scrum Master facilitating Agile ceremonies and removing delivery impediments for data and analytics teams. Drive the implementation of AI/ML Ops practices and ensure delivery meets regulatory and governance standards in a life sciences context.

Design and scale automated test suites using Node.js and TypeScript to validate cross-service applications. You will take ownership of functional use cases for modern architectures involving GraphQL and real-time messaging systems.

This role involves leading cross-functional discovery workshops and stakeholder interviews to transform fragmented business requirements into structured, implementation-ready artifacts, focusing on mapping journeys and designing intuitive workflows in Figma Make. The designer must ensure all outputs are technically viable and structured for ingestion into AI tools while advocating for usability in complex B2B environments.