Cloud5 Communications

Lead full-cycle recruitment efforts focusing on high-volume hiring for contact center operations and operational excellence. Manage the onboarding process and provide guidance and mentoring to a direct report.

Support hotel guests via phone and email to book, modify, or cancel reservations. Identify opportunities to increase revenue through upgrades and promotions while maintaining high professional standards.

Support guests via phone and email to book, modify, or cancel hotel reservations. Identify opportunities to enhance guest stays through upgrades and promotions to meet performance metrics.