The Customer Service Agent provides professional guest support via phone, email, and chat, handling inquiries and reservation management. They also identify sales opportunities to recommend room upgrades and promotions while maintaining accurate documentation of guest interactions.
Manage customer requests across chat, email, and phone, providing personalized travel, dining, entertainment, and lifestyle recommendations. Coordinate reservations, resolve concerns and disruptions, and meet service standards while following program policies and reservation procedures.
The Recruiting Lead will manage full-cycle recruitment efforts with a focus on high-volume hiring and contact center operations. They will also partner with hiring managers to develop talent strategies and oversee the onboarding process to ensure successful organizational integration.
Handle guest calls and emails, book or modify hotel reservations, and promote relevant upgrades, specials, and reservation services. Represent the client professionally, follow approved sales processes, meet conversion targets, and maintain knowledge of promotions and required systems.
