The Risk Analyst is responsible for monitoring transaction data to detect and prevent fraudulent activity while developing strategies to reduce client risk. They will also conduct detailed sales analyses and coordinate with various departments to resolve chargeback issues and investigate operational complaints.
The Junior Risk Analyst is responsible for monitoring transaction data to detect and prevent fraudulent activity and chargebacks. They will also manage client communications, investigate operational complaints, and coordinate the workload of temporary anti-fraud agents.
The Merchant Support Specialist is responsible for providing technical support, managing merchant integrations, and performing account maintenance. They will also engage in soft selling additional features to merchants and handling client communications via phone, chat, and email.
The Network Engineer is responsible for the operations, maintenance, and performance optimization of global network infrastructures. They act as a final support tier, troubleshooting connectivity issues and maintaining comprehensive documentation for all system configurations.
