Catalyst Brands

Maintains the roadmap for IVR and call center technology while acting as a liaison between Customer Care Operations and IT. Coordinates cross-functional efforts to improve contact center solutions and ensures systems meet business needs for a high-quality customer experience.

The role involves providing data-driven financial analysis for ecommerce logistics, managing budgets, and forecasting delivery expenses. It also requires maintaining databases and dashboards to track shipping performance and ensuring GAAP compliance for shipping expenses.