Manage end-to-end logistics operations including outbound orders, returns, and delivery exceptions to ensure timely resolution. Collaborate with internal teams and external carriers to maintain operational efficiency and resolve customer cases.
The specialist will manage the post-purchase experience for AU customers, including handling returns, coordinating with logistics partners, and resolving delivery exceptions. They will also analyze operational data to identify inefficiencies and support continuous improvement projects.
Coordinate daily inbound, outbound, and return deliveries while resolving exceptions and delivery delays. Provide operational support through internal systems and maintain clear communication with customers and stakeholders.
The specialist will oversee inbound warehouse operations, including container receiving and storage utilization to ensure operational efficiency. They are also responsible for managing inventory accuracy, resolving discrepancies, and mitigating demurrage and detention risks.
The specialist will manage end-to-end container movements, inbound costs, and outbound shipping operations while resolving delivery and return issues. They will also analyze logistics data to improve operational efficiency and support continuous improvement initiatives.
