Casella Waste Systems, Inc.

Handle customer inquiries regarding waste and recycling services via email, text chat, and digital media. Use CRM tools to log interactions, resolve complaints, and provide accurate service information.

Handle a high volume of inbound customer calls and inquiries to resolve issues through research and investigation. Engage customers to assess needs, provide accurate solutions, and make relevant sales recommendations for products or services.

The representative manages waste and recycling service requests for commercial accounts by coordinating with vendors and troubleshooting customer issues. They also maintain accurate work orders, assist with billing processes, and communicate regularly with account managers to ensure service efficiency.