The Technical Support Engineer will manage and resolve incoming technical requests while performing deep-dive investigations into complex issues and bugs. They will collaborate cross-functionally with product and engineering teams to advocate for customer needs and maintain high service standards.
You will partner with Enterprise Account Executives to lead technical discovery, solution architecture, and executive-level presentations for strategic APAC accounts. Additionally, you will serve as a subject matter expert on the Branch platform to drive technical strategy and ensure customer success through renewal and expansion cycles.
Own the end-to-end self-serve funnel from signup to paid conversion to drive predictable revenue growth. Manage paid and organic acquisition channels while running a high-velocity experimentation program to optimize user activation.
Manage the full customer lifecycle for a portfolio of global strategic accounts, acting as a trusted advisor to C-level stakeholders. Orchestrate cross-functional teams to drive product adoption, ensure retention, and identify expansion opportunities through AI-powered programs.
The role involves building and operating the central delivery platform while being embedded within engineering teams to mentor them on infrastructure and reliability. A primary focus is leading the strategic adoption of AI tooling for runbook generation, alerting, and incident response.
