Bluewave Technology Group

Lead discovery and solution development for CCaaS and AI-driven contact center engagements to improve customer and agent experiences. Partner with sales and delivery teams to translate business objectives into executable roadmaps and vendor recommendations.

The Director will proactively identify and cultivate new customer opportunities within regional healthcare providers and hospitals, impacting sales results through executive-level engagement with key partners. Responsibilities also include developing program concepts, understanding customer challenges, and interfacing with internal teams to create value-added solutions.

The Director will be responsible for proactively identifying and cultivating new customer opportunities within the financial services industry, aiming to meet or exceed a defined quarterly sales quota. This involves engaging at the executive level with key partners and developing strategies and business plans to drive company revenue.

The role involves systematically uncovering security and resiliency gaps through structured discovery, partnering with sales to shape opportunities, and designing solutions that reduce risk and improve continuity for clients. This includes interpreting current architectures, aligning customers with appropriate providers, and leading executive communication regarding risk and business impact.