The Solution Advisor leads discovery and strategy for cloud and infrastructure projects, translating complex technical environments into actionable business roadmaps. They partner with internal teams and providers to guide clients through solution design, provider evaluation, and successful engagement closure.
Lead discovery and solution development for CCaaS and AI-driven contact center engagements to improve customer and agent experiences. Partner with sales and delivery teams to translate business objectives into executable roadmaps and vendor recommendations.
The Director will proactively identify and cultivate new customer opportunities within regional healthcare providers and hospitals, impacting sales results through executive-level engagement with key partners. Responsibilities also include developing program concepts, understanding customer challenges, and interfacing with internal teams to create value-added solutions.
