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Manage non-voice customer support by handling email tickets, marketplace queries, and B2C inquiries. Responsibilities include troubleshooting issues, coordinating with suppliers, and maintaining accurate documentation in Zendesk to meet SLA targets.

The manager will focus on cultivating high-value partnerships and driving B2B sales to expand presence in the Chinese gaming and e-commerce markets, including negotiating deals and building long-term client relationships. Key tasks involve identifying new business opportunities, assisting with global product sales for Chinese brands, and monitoring market trends to inform growth strategy.

The manager will be responsible for sourcing and pursuing business opportunities within the loyalty, rewards, telco, and gaming sectors, building relationships with enterprise clients and distributors in Portuguese- and Spanish-speaking regions. Key tasks include leading commercial negotiations, preparing proposals, closing deals to meet revenue goals, and conducting market research.

The developer will be responsible for designing, developing, and maintaining scalable backend services using .NET/C# and modern, responsive frontend applications using ReactJS. This involves a strong focus on performance, scalability, security, clean architecture, and code quality.

This role involves designing, building, and scaling the data platform, which includes building the data warehouse, developing ETL pipelines, and creating Power BI dashboards for business insights and forecasting capabilities. Responsibilities also cover designing interactive reports, maintaining data models, integrating data from multiple sources, and utilizing AI/ML tools for analysis.